The legal landscape is changing at a faster pace than ever before. The profession faces increased regulatory changes, globalisation of legal markets, ever more demanding clients in terms of costs and level of service, and an increasingly competitive business environment.
In many areas, such as high-volume personal injury work, clients demand on-line information from law firms. To remain successful and improve profitability and growth, or even to survive, firms must adapt to a more business-like approach and seek competitive advantage. Market changes are forcing firms to take more risks in terms of fixed pricing, conditional and contingent fee work.