A Guide to Board Product Support
This document summarizes the services provided by the Board Support Team, including its purpose, capabilities, and the Request for Assistance and Escalation processes. It is designed to enable you to understand the Board Support offering and maximize the value of your communications with the department.
Providing consultancy and help at every step of the customer journey, from the implementation to post-go live, to new release and specific technical questions, the Board Support team’s mission is:
- to be part of Customer Success story;
- to become an extension of the Customer teams;
- to facilitate collaboration between Board Professional Services and R&D.
Download the full document to discover the Board Support Service in details