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4:26 min
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Over the past few years, the consumer story has often been described
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as K-shaped, with higher income households holding up much better than
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lower income households. That dynamic is still present, but it's no longer
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the full story. What we're seeing now is a shift in both who is
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driving growth and how that growth is showing up in the market.
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Growth is becoming increasingly concentrated among higher income consumers.
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At the same time, value-oriented behavior is spreading across
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all segments. So the key question isn't just how strong the consumer
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is overall, but who is driving growth and how those
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consumers are choosing to spend. It starts with income, because that's
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really the foundation of consumer demand.
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Wage growth has been a major tailwind for consumers over the past few
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years, particularly when the labor market was tight.
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But that momentum is clearly slowing across much of the income distribution.
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More importantly, when you look at real income, the picture is increasingly
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uneven. Real income growth is now concentrated among higher income
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consumers, while lower income households are facing
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contraction and middle income outcomes are more mixed.
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As a result, the broad-based support for consumption we saw earlier in the
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cycle is narrowing noticeably. At the same time,
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inflation has not played out evenly across consumers.
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Lower income households continue to face higher effective inflation,
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largely because more of their spending is concentrated in essentials like
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shelter and utilities, which have seen larger price
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increases than many discretionary categories.
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That means the benefits of moderating inflation since
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mid-2022 have been uneven, and real purchasing
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power remains under pressure for many households.
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So even as the macro environment has been more stable, the consumer
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experience is still quite uneven beneath the surface.
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The unevenness we're seeing in income and price pressure is already showing up
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clearly in the spending data.
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Retail spending remains strongest among higher income households,
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while lower income growth continues to lag and middle income consumers
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are showing signs of slowing.
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So growth isn't disappearing, but it's becoming more concentrated
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among a narrower set of consumers.
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And that concentration matters because it means fewer
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consumers are driving a larger share of growth.
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This is less about broad-based slowdown and more about a
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redistribution of demand. But this is where the story changes,
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because it's not just about who is spending, but also how they're
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spending. Value-seeking behavior is increasing across all
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income groups, including higher income households.
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Importantly, this doesn't contradict the idea that higher income
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consumers are still driving growth.
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They're still spending, but they're becoming more deliberate, more
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selective, and more focused on value.
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In many cases, this reflects a normalization after a period of
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elevated spending, as well as lasting changes in how
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consumers think about price and value following the 2022
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inflation shock, and the more recent risk to increased
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prices from elevated energy costs.
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So what we're seeing is a combination of financial
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divergence and behavioral convergence.
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Consumers look very different financially, but increasingly similar
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in how they evaluate purchases,
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and that has meaningful implications for pricing, promotion, and
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positioning. So stepping back, what does all of
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this actually mean for your business?
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First, growth is concentrated, not disappearing.
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Demand is increasingly driven by higher income consumers while middle
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and lower segments soften.
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Second, price sensitivity is rising across all segments.
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Even higher income households are becoming more deliberate and
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value-oriented. Third, traditional segmentation
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is somewhat breaking down.
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Behavior is no longer well explained by income alone.
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And finally,
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winning requires precision, not broad exposure.
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Sharper targeting across pricing, assortment, and messaging
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will separate winners. The bottom line is that the opportunity is
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still there, but it's becoming more concentrated and more
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selective,
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and that makes how you engage the consumer more important than ever.