View Full Video Script
2:21 min
View Full Video Script
-
So from my perspective, what really matters with AI, I think,
-
really is ultimately going to be the business outcome and
-
can we measure it? The technology itself is obviously very
-
powerful, but ultimately I'm trying to understand does it
-
help us make better decisions? Does it help us grow revenue,
-
reduce costs, improve productivity, and can we really
-
see it on a sustainable, scalable way?
-
It's great to work on them as projects. It's great.
-
The tools are obviously very powerful.
-
But again, can we really see the ROI and can we do it on a scalable
-
basis?
-
Yeah. So it's a great question on how do we evaluate ROI because I think there's
-
a few dimensions here. One is obviously the cost part of it.
-
But let's put the cost part of it aside for a minute and we can certainly come back
-
to that. I think there's a few dimensions.
-
I think about growth, I think about productivity,
-
and I think about business impact.
-
So for growth, again, can we
-
use it to improve sales productivity?
-
Can we use it to really go grow top line?
-
We've taken a stance within board that we want to prioritize growth
-
initiatives over cost-cutting initiatives.
-
That doesn't mean that we may not find some efficiency, but we're really trying to
-
use it in a way that hopefully accelerates
-
growth.
-
And again, as evaluating that we need to understand are
-
we seeing, as I mentioned before, are we seeing this in a scalable way?
-
Does it allow the teams to really go spend more
-
time on decision-making instead of just data
-
preparation? And then ultimately, how do we factor that into the
-
business? Maybe it gives us some information that
-
is useful,
-
but I could have done it in another way and it's not
-
cost-effective to use AI in this capacity.
-
So I think the ROI part is it's not just the cost, but it's really
-
evaluating how does it factor into decision-making?
-
Can it be something that's sustainable long term?
-
And
-
ultimately does it improve
-
our business?