View Full Video Script
2:21 min
View Full Video Script
-
So from my perspective, what really matters with AI, I think really is ultimately
-
going to be the business outcome and can we measure it?
-
The technology itself is obviously very powerful, but ultimately I'm trying to
-
understand does it help us make better decisions?
-
Does it help us grow revenue, reduce costs, improve productivity, and can we really
-
see it on a sustainable, scalable way?
-
It's great to work on them as projects.
-
It's great that the tools are obviously very powerful, but again, can we really see
-
the ROI and can we do it on a scalable basis?
-
Yeah. So it's a great question on how do we evaluate ROI because I think there's a
-
few dimensions here. One is obviously the cost part of it.
-
But let's put the cost part of it aside for a minute and we can certainly come back
-
to that. I think there's a few dimensions.
-
I think about growth, I think about productivity, and I think about business
-
impact. So for growth, again, can we use it to
-
improve sales productivity? Can we use it to really go grow top line?
-
We've taken a stance within Bror that we want to prioritize growth initiatives over
-
cost-cutting initiatives. That doesn't mean that we may not find some efficiency,
-
but we're really trying to use it in a way that hopefully accelerates growth.
-
And again, as evaluating that, we need to understand are we seeing, as I mentioned
-
before, are we seeing this in a scalable way?
-
Does it allow the teams to really go spend more time on decision-making
-
instead of just data preparation?
-
And then ultimately how do we factor that into the business?
-
Maybe it gives us some information that is useful,
-
but I could've done it in another way and it's not cost-effective to use AI
-
in this capacity. So I think the ROI part is it's not just the cost, but it's
-
really evaluating how does it factor into decision-making?
-
Can it be something that's sustainable long term?
-
And ultimately does it improve our business?