On-demand Webinar

Returns – mitigating margin dilution

Buy online, return in-store: making it work effectively

English

Watch the webinar

Inventory stuck in an inefficient returns process increases costs, impacts customer service, and dilutes margins; something retailers cannot afford in today’s fast-paced, unpredictable market. Register for this live webinar with Thought Provoking Consulting (TPC) and Board as SMEs in the retail and supply chain speakers (listed below) talk about exploring how to:  

  • Mitigate margin dilution by managing costs and inventory more effectively  
  • Facilitate enhanced customer service throughout the returns process
  • Increase the responsiveness of your returns process  
  • Richard Hyman - Strategy Partner, Thought Provoking Consulting
  • Lara Battinson - Senior Consultant and Head of TPC's Merchandise Planning practice
  • David Food - Head of Supply Chain Marketing, Board International