Live webinar

Returns – mitigating margin dilution

Buy online, return in-store: making it work effectively

Inventory stuck in an inefficient returns process increases costs, impacts customer service, and dilutes margins; something retailers cannot afford in today’s fast-paced, unpredictable market. Register for this live webinar with Thought Provoking Consulting (TPC) and Board as SMEs in the retail and supply chain speakers (listed below) talk about exploring how to:  

  • Mitigate margin dilution by managing costs and inventory more effectively  
  • Facilitate enhanced customer service throughout the returns process
  • Increase the responsiveness of your returns process  


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    Richard Hyman - Strategy Partner, Thought Provoking Consulting

    Richard Hyman is a world-leading expert in the retail industry, having provided top-level analytics, insight and thought leadership on retail intelligence for more than 35 years.

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    Lara Battinson - Senior Consultant and Head of TPC's Merchandise Planning practice

    Lara Battinson, Senior Consultant and Head of Merchandise Planning practice, Thought Provoking Consulting. Lara has over 10 years of experience in retail consulting and merchandising and is a specialist in retail planning.

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    David Food - Head of Supply Chain Marketing, Board International

    Dave is a passionate Supply Chain advocate, strategist, innovator, thought leader, futurist, analyst and educator, unlocking potential by touching tomorrow today.