Press Release

Board helped Fayetteville (NC) to become #1 most Innovative city in the US

Monday, 30 July 2018 - Boston, MA, USA

City of Fayetteville’s dedication to performance analysis and daily use of Board’s TRACStat portal have accelerated its ability to serve its citizens.

Board International, the #1 decision making platform for organizations of any size, is excited to announce that its customer City of Fayetteville, NC was ranked the #1 most innovative city in the US in 2018 by Governing and the nonprofit Living Cities. The City competed against 74 other highly recognized cities and was recognized for their Board-powered TRACStat (Transparent Reporting and Analytics for Citizens) system which enables them to focus on performance data and improve their government programming. Neubrain, a Board partner, designed and implemented TRACStat for the City. Neubrain has a 15-year track record of successfully deploying public sector performance management and budgeting solutions.   

“[TRACTStat] elevates the City of Fayetteville to a position of leadership among municipalities developing a data-driven culture for local government, continuous improvement and effective community engagement strategies,” said Interim City Manager, Doug Hewett.

The City of Fayetteville began designing their performance management program, TRACStat, in 2014. At the time it was maintained via a series of Excel spreadsheets, which was a labor-intensive process. After conducting a year-long search for a robust software system that they could use as a platform for TRACStat, the city chose the Corporate Performance Management (CPM)/analytics/Business Intelligence platform from Board. Now that TRACStat is managed using Board’s multi-dimensional database, the city can deliver contextual performance data to both internal and external stakeholders.

“Transparent and reliable reporting models, such as TRACStat, serve to promote accountability, enhance the effectiveness of government services to its citizens, and increase the public’s confidence in their government. We share a duty to ensure that the actions of public officials, employees, contractors, and volunteers of the City are carried out in the most responsible manner possible and that city policy, budgets, goals, and objectives are fully implemented.” Said Rebecca Jackson Strategy and Performance Analytics Director.

“We are so excited for the City of Fayetteville on their recent recognition,” said Gareth Giles Knopp, Manager Director, Board Americas. “Our team enjoys working with the City and is honored that Board can provide them with a platform for innovative and successful performance reporting. We look forward to seeing what else the City will achieve in the future.”

To learn more about the City of Fayetteville’s results using Board, please read the case study here.


About City of Fayetteville:

The City of Fayetteville is one of the largest cities in the US State of North Carolina, with a population of 205,000. Fayetteville is a highly diverse area, representing more than 80 different cultures. The City’s mission is to provide resilient and sustainable municipal services in a cost-effective manner to create a business friendly environment where citizens thrive and prosper.


About Board:

Board is the #1 decision-making platform for organizations of any size. Founded in 1994, Board International has enabled more than 3000 companies worldwide to rapidly deploy Business Intelligence, Corporate Performance Management and Predictive Analytics applications on a single unified and programming-free platform. The Board platform allows companies to achieve a single, accurate and complete view of business information and a full control of performance across the entire organization, from strategic formulation down to operational execution. Thanks to its programming-free toolkit approach, global enterprises such as H&M, KPMG, DHL, Mitsubishi, NEC, Puma, Siemens, Toyota have rapidly deployed end-to end decision-making applications in a fraction of the time and cost associated with traditional solutions. Headquartered in Chiasso, Switzerland, and Boston, MA, Board International has 21 offices around the world and a global reseller network. Board has been implemented in over 100 countries.