The FeaturedCustomers Customer Success ranking is based on data from our customer reference platform, market presence, web presence, and social presence as well as additional data aggregated from online sources and media properties.
To be recognized as a Market Leader, vendors need to have a substantial customer base and market share as well as a high ratio of:
- Customer success content
- Content quality score
- Social media presence relative to company size
Download the 2019 report to check out the full list of CPM software vendors, grouped by Market Leaders, Top Performers, and Rising Stars.